How new1bet protects Malaysian player information

Introduction and Scope

This Privacy Policy sets out the basis on which new1bet processes information relating to website visitors and registered players. References to “you” or “your” mean the individual whose information is processed. References to “we”, “our” or “the platform” mean new1bet.

The policy covers information obtained through the new1bet website, account interface, customer support interactions, security processes, payment activity and responsible-gambling measures. It should be read together with the Terms & Conditions. Different legal requirements may apply according to your location, and nothing in this policy removes rights that cannot lawfully be limited.

Information We Collect

new1bet may collect information that you provide directly, information created through your use of the service and information received from authorised payment or verification channels. The categories may include:

• Identity information: name, date of birth, nationality and identity-document details.
• Contact information: email address, residential information and other account contact details.
• Account information: username, encrypted credentials, preferences, limits and support history.
• Financial information: deposit and withdrawal records, MYR amounts, payment references and limited payment-method details.
• Activity information: sports bets, casino play, bonus use, login history and account adjustments.
• Technical information: IP address, browser type, device identifiers, operating system and diagnostic records.

How Information Is Collected

Information may be collected when you open a new1bet account, enter profile details, submit KYC documents, contact support, set account limits or complete a transaction. Information is also generated when you view pages, log in, follow an EPL or Liga Super Malaysia market, use a casino game or interact with a promotion.

Transaction information may be received from supported channels such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay or Malaysian banking providers, where those methods are available. new1bet does not require a provider to disclose more information than is reasonably needed to verify, process or investigate the relevant payment.

Purposes of Data Processing

new1bet processes personal information where it is reasonably required to operate and protect the service, fulfil the player agreement, address a legitimate operational need, meet an applicable obligation or act with valid consent where consent is required.

Information may be used to:

• register, authenticate and administer a new1bet account;
• confirm identity, age and payment-method ownership;
• process MYR deposits, withdrawals, refunds and account adjustments;
• settle bets, administer games and apply eligible promotional terms;
• detect account takeover, fraud, collusion, money laundering or payment misuse;
• provide support and investigate technical or transaction enquiries;
• apply deposit limits, cooling-off periods, self-exclusion or other responsible-play measures; and
• improve mobile usability, service stability and security.

Account Verification and KYC

new1bet may request identity, age, residential, payment-ownership or source-of-funds evidence. KYC helps prevent underage access, fraud, duplicate accounts and misuse of MYR payment systems. Documents must be genuine, current and clearly readable.

Verification information may be compared with account records and transaction details. A mismatch involving a name, date of birth, Maybank account, CIMB transfer or supported e-wallet may require further review. Access or withdrawals may be restricted until new1bet can complete necessary checks. Players should never send documents through an unofficial channel.

Payments and Transaction Records

new1bet records deposits, withdrawals, payment references, dates, amounts and processing outcomes to operate the cashier and maintain an accurate account balance. These records may include information connected with DuitNow, FPX, Public Bank, Hong Leong or another supported payment option.

Transaction information may be assessed for unusual patterns, chargebacks, incorrect recipient details and compliance concerns. Payment providers and banks apply their own privacy practices to information processed through their systems. new1bet aims to exchange only the data reasonably required to authorise, reconcile or investigate a transaction.

Cookies and Device Information

new1bet may use cookies and similar local technologies to preserve sessions, remember preferences, measure page performance and support fraud prevention. Essential cookies enable functions such as secure login and cannot always be disabled without affecting the service.

Browser settings may allow you to remove or block certain cookies. Doing so can cause preferences to be forgotten or account functions to work incorrectly. Technical records may also help new1bet understand mobile performance for users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and other Malaysian locations.

Sharing and Authorised Access

new1bet does not treat personal information as a product for unrestricted sale. Information may be disclosed only where reasonably necessary to operate services, protect users, process payments, obtain professional support or satisfy an applicable legal requirement.

Recipients may include payment processors, identity-verification services, technology and hosting providers, fraud-prevention specialists, professional advisers or competent authorities. Such access should be limited to the relevant purpose and subject to appropriate confidentiality or data-protection obligations. new1bet may also disclose information where necessary to establish, exercise or defend legal rights.

Security Measures

new1bet uses administrative, technical and organisational safeguards intended to reduce the risk of unauthorised access, loss, alteration or disclosure. Measures may include access controls, encrypted transmission, account monitoring, internal permissions and security reviews.

No online system can provide absolute security. You are responsible for using a strong, unique password and protecting verification codes. Do not allow another person to use your new1bet account, and avoid logging in through an untrusted device or public network. Notify support promptly if you notice an unfamiliar login, withdrawal or profile change.

Data Retention

new1bet retains information only for as long as reasonably required for the purposes described in this policy, including account administration, transaction reconciliation, dispute handling, security, responsible-gambling controls and applicable record-keeping duties.

Account closure does not always permit immediate deletion. Certain identity, financial, self-exclusion and security records may need to remain protected for a further period. When information is no longer required, new1bet may securely delete it or anonymise it so that it no longer identifies an individual.

Responsible Gambling Information

new1bet may process information about deposit limits, cooling-off periods, self-exclusion requests, player interactions and indicators of potentially harmful play. This information supports player protection, account restrictions and the prevention of attempts to bypass a responsible-gambling measure.

Such information can be sensitive and is handled with appropriate care. A self-exclusion record may remain associated with identifying details after account closure where retention is necessary to preserve the restriction. new1bet services are intended for players aged 21 and above only.

Children and Ineligible Users

new1bet does not permit casino-style gambling by anyone under 21. The service is not intentionally directed to children, and an underage person must not submit personal information, register an account or use another person’s details.

Where new1bet reasonably suspects underage access, the account may be suspended while age is verified. Information may be retained to investigate the matter, prevent repeat registration and meet applicable obligations. A parent or guardian who believes an underage person has provided information should contact support.

International Processing

Certain technical, payment, verification or support functions may involve processing in a location outside Malaysia. Data-protection standards can differ between jurisdictions. Where international processing occurs, new1bet seeks to apply appropriate contractual, organisational or technical protections according to the circumstances.

Operational access is limited to what is reasonably required for the relevant service. The location of a provider does not remove the new1bet commitment to appropriate confidentiality, security and purpose limitation.

Changes to This Privacy Policy

new1bet may revise this Privacy Policy when services, technology, payment methods, security practices or applicable requirements change. The updated version will be published on this page. Material changes may also be communicated through an appropriate website or account notice.

You should review this page periodically, particularly before providing new information or using a newly introduced feature. Continued use of new1bet after an update means the revised policy will apply to subsequent processing, subject to any consent or notice requirement that cannot lawfully be waived.